Roowsi is a company that provides you with a greener alternative to traditional product ownership. Our mission is to give you access to the best consumer products at an affordable price. We want to help you enjoy life as much as possible by saving you a tremendous amount of time, money, and hassle.
By creating a sharing community to maximize a products' lifetime use and choosing only the top products for quality and durability we can reduce the amount of waste that goes into our landfills.
You can use any of our expertly curated products for your enjoyment. We provide both convenience and affordability to the best products on the market.
Unfortunately no. You must sign up with an account to be able to book any rentals with our products. Once you have an account, you can track all your order status and history.
Our subject matter experts thoughtfully put together items in each kit and pick only the top rated products. Your reviews and feedback on the kits are also important to us as we continually improve on them to included the latest products on the market.
No, the rental rate of the kit includes all items in the kit whether you use them or not, and it is usually discounted over choosing each item individually to rent. We put together these kits for your convenience, if you don't want an item in the kit delivered to you let us know in the special instructions when checking out.
Yes, just add the specific item you want to your cart. It will just show up as a separate line item.
Each kit is unique and is curated based what products are useful for the particular experience.
Not currently. At this time we do not offer custom kits however you can pick and choose individual items to add to your cart. But please send us your suggestion, we are constantly improving our inventory and will be in touch with you shortly.
Yes, most items in kits are available as a single item that you can add to your cart and rent. You can type in the item name in the search bar to find it.
Possibly. Please send us a note to let us know what you are looking to rent, we'll get back to you shortly. We are continuously adding to our inventory and would love to know what items you would like to rent instead of own. What items do you need to use but don't want to own?
Place an order with us and choose your preferred delivery and pickup date & time. We will confirm your rental order via email/sms. Note rental days are calculated based on 24-hour period.
There is a handling fee of $9.95 per order which includes delivery, pick up, and general up-keep of the products. This will be charged at checkout. For Roowsi Elite members, delivery & pickup is FREE, and no handling fee will be charged. Each order can only have 1 delivery and 1 pick up date/time. If different delivery days are required, please order them separately so they can be dispatched accordingly.
Once your items are delivered to you, please use and enjoy! When done, Clean and put all items back in its original carry case before your scheduled pickup time. Our drivers will notify you when they are at least 30 minutes away for both the delivery and pickup.
When you add items to your cart, you can choose the duration of the rental. You choose when you want to return the items. We'll send you a reminder email with your return date and time.
Yes, your rental can be extended based on availability. Send us an email or contact us with your order number and if it is available you can keep it longer for additional charge.
Send us an email or contact us with your order number. Rentals can only be cancelled 5 days prior to the delivery date to receive a refund.
We do not require or charge our customers security deposits with our rentals. However, like any rental company, we will need to take an imprint of a valid credit card to cover for incidentals. This includes the unlikely event where the returned rental requires repair, 3rd-party cleaning or replacement. Imprints will be taken by our drivers when your rental is dropped off. After the rental has been picked up and verified, your credit card imprint will be destroyed or returned to you.
We currently service the following areas: Lower Mainland, BC, Canada.
Please check back with us as we are working to expand our service areas. If you would like us to service your area, please send us a note and let us know!
Deliveries arrive within the 3-hour time window you specified when making your order. Our drivers will notify you when they are approximately 30 minutes away.
Yes, we require someone to be present for the delivery and pickup to verify the contents being delivered. If you're not able to be there in person, you can have a neighbour, friend or family member receive the item for you.
As long as the delivery location is within our current serviced areas you can enjoy Roowsi products. We can delivery to your place of work, a family member's house or friend.
Yes, as long as both locations are within our current serviced areas. Let us know if the delivery and pickup locations are different by putting it in the special instructions during check out or send us an email to let us know.
No, at this time we do not offer pickup or drop offs by customers. Roowsi is a full-service rental company which provides delivery and pick up for all rentals.
Contact us or send us an email with your order number and we can change the delivery time on your order.
We currently do not offer setup assistance, however if you have any questions about the products, we're here 24/7 to help.
If you run into any issues with a product, please contact us via email, live chat, or by phone and we will try to rectify the issues with you as soon as possible.
Most instruction manuals can be found online. We can provide you a link to the online version of the instruction manual for the particular product.
We inspect all items to make sure they are clean and functioning before sending it out to you. If you have any issues or concerns, just contact us and we can rectify it as soon as possible.
Expect all items to be in good condition. We thoroughly inspect each item after it is returned to us for wear and tear to see if it requires replacement.
Please contact us if you find anything wrong with your kit. We will rectify the issue as soon as possible.
RETURNS & PICKUPS
Normal wear and tear on items is to be expected. However, if there is significant damage or loss of an item, we will have to charge you for the cost of the repair or replacement (if it is damaged beyond repair). Replacement cost is at current retail price for the item.
Yes, please ensure that all items that you've used from the kits are cleaned before returning to us. Return it in the same condition that you would if you had borrowed the kits from a friend. Returning items that are excessively dirty will result in additional cleaning charge.
No need to worry, when our drivers come by to pickup the items they can help with that.
We require someone to be there for the pickup. If you cannot be there yourself, you can leave it with a neighbour, friend or family member. Also, the pickup location does not need to be the same as the delivery location, however it must be within the service area.
No, at this time we do not offer drop offs by customers. Roowsi is a full-service rental company which provides delivery and pickup for all rentals.
Contact us via email or chat and have your order number ready for any changes to the pickup time.
Pickups arrive within the 3-hour time window you specified with your order. Our drivers will notify you when they are approximately 30 minutes away.
If you missed your schedule pickup time, please contact us to arrange a new pick up time. If the pickup time is past the return date of your original order, then additional rental day charge may be incurred.